Returns & Exchanges

A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

It usually takes 1-2 business days for your order. We will send you an email if the processing time takes longer than expected. 

Shipping

We offer free shipping by Flat rate shipping (10-25 working days normally).For express shipping such as DHL or UPS please choose the shipping method at check out page (5-10 working days normally).

Return

If you're not satisfied with the products received, please contact our customer service first and submit ticket for further help.

1.You have 14 days to decide if the items are right for you after you received them.

2.You can return or exchange any unworn, unwashed, unaltered, undamaged items in original package including your order Number. If you return for Refund successfully, our Account Department will arrange the refund for you after receiving the returned items.

3.Return shipping fee is paid by buyer.

4.Please send us the package with your Order Number & your log in account in it, we will be very appreciated if you can write down your return reason.  

5.In order to solve your problem as soon as possible, please contact  Customer Service Staff via support@mulberrysilkbaby.com first and tell us your return reason. 

6.After we received your returning parcel info and tracking No, we will refund your money to your account within 2-7 working days. 

7.Please understand that the we don't accept the returns for the gifts.

8.Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.